Privacy Policy

Introduction

Vibrant Living Private Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and services (collectively, the “Platform”).

These policies are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and are an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being an electronic record are generated by a computer system and do not require any physical or digital signatures. By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

Information We Collect

We collect the following types of personal information when you use the Platform:

a) Information You Provide

Account Information: When you register for our meal subscription services, we collect your name, email address, phone number, delivery address, and payment details.
Order Details:  We collect information related to your products, prefrences and payment history.
Support Requests: When you contact us for support or queries, we may collect additional information to assist you, such as communications and troubleshooting data.

b) Information We Automatically Collect: Usage Information: We collect information about how you interact with the Platform, including your IP address, browser type, device identifiers, and pages visited.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Platform and to retain information about your preferences. You can modify your browser settings to decline cookies if you wish.

c) Information from Third Parties: We may receive information from third parties, such as payment gateways, to process your payments or verify transactions. This may include payment method details, fraud prevention information, or any other data shared with us by the third-party service.

How We Use Your Information

We use the personal information we collect for the following purposes:

a) To Provide and Improve Our Services:

To process your orders and provide you with the requested products.
To deliver orders to your designated address.
To improve the functionality, security, and performance of our Platform.

b) To Communicate with You:

To send you transactional messages, including order confirmations, updates on your order, and delivery notifications.
To respond to your queries and provide customer support.
To inform you about changes to our services, pricing, or terms and conditions.

c) Marketing and Promotions:

With your consent, we may send you promotional materials, newsletters, and offers related to our products and services. You can opt-out of these communications at any time by following the instructions provided in the communication.

d) Legal Compliance:

To comply with legal obligations, such as tax regulations or requests from law enforcement agencies.

Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information in the following circumstances:

a) Service Providers:
We share your information with third-party service providers who assist us in delivering our services. This includes:

Payment processing partners (for processing your payments).
Delivery partners (to ensure your orders reach you).
IT service providers (to maintain and improve the Platform).

b) Legal Requirements:
We may disclose your personal information if required by law, to comply with legal obligations, respond to government requests, or to enforce our Terms and Conditions.

c) Business Transfers:
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to confidentiality agreements.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.
a) Encryption:
Sensitive data such as payment details are encrypted using secure socket layer (SSL) technology.
b) Access Control
We restrict access to personal information to employees and service providers who need the information to perform their jobs.
c) Security Measures
We regularly review and update our security practices to ensure the integrity of your information. However, no system can guarantee 100% security, and you should take steps to protect your own data, such as keeping your account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory compliance, dispute resolution, and enforcement of our agreements.
a) Account Data
Your account data will be retained for the duration of your relationship with us. Upon account deactivation, we will retain your information for a reasonable period in accordance with applicable laws.
b) Transaction Data
Information related to your orders and payments will be retained for tax, legal, and regulatory purposes.

Your Rights and Choices

You have the following rights with respect to your personal information:
a) Access and Correction:
You can access and update your personal information by logging into your account on the Platform or by contacting our support team.
b) Data Deletion
You can request the deletion of your personal information, subject to certain legal and operational constraints, by contacting us at support@vibrantliving.in. However, we may retain certain information if required by law or for legitimate business purposes.
c) Opt-Out of Marketing Communications
You can unsubscribe from promotional emails and newsletters by clicking the “unsubscribe” link in the email or by contacting us directly. However, you will continue to receive important transactional messages related to your account and orders.

Third-Party Links and Services

The Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected such information, please contact us at support@vibrantliving.in, and we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the revised policy on the Platform or by sending you a notification. Your continued use of the Platform after such updates signifies your acceptance of the changes.

Account Deletion

If you wish to delete your account and the personal data associated with it, please follow these instructions:
Visit the Account Deletion Page: Navigate to the account deletion page where you can submit a request to delete your account.
Submit the Account Deletion Request: Complete the form on the page to request the deletion of your personal information. Please provide the necessary information to verify your identity.
Confirmation Step: After submitting the request, you will receive a confirmation link via phone number associated with your account.
Deletion of Personal Information: Once confirmed, we will delete your account and remove all personal data, including your name, phone number, email address, and any saved addresses.

Note: Past order history will remain in our system for record-keeping purposes, but all personally identifiable information will be removed from these records to ensure your privacy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Vibrant Living Private Limited
107, Prashanth Hills, Raidurg Nav Khalsa, Rangareddy – 500104
Email: support@vibrantliving.in
Phone: +91 809 609 1111

This Privacy Policy is governed by the laws of India, and any disputes arising out of or related to it will be subject to the exclusive jurisdiction of the courts of Hyderabad