Returns, Refunds & Cancellations

Reasons for Return

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with any specific terms and conditions applicable to a product which can be found on the product descriptions page for returning a product.

Conditions for Return

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

The return has to be in compliance with the Return Policy associated with the product category.
Vibrant Living should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within the period mentioned in the returns policy.
Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
The returned products are subject to verification and quality checks by the sellers selling on Vibrant Living in order to determine the legitimacy of the complaint or return.
If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after quality check.
You should fill the Return Form provided by Vibrant Living with the originally delivered package or made available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

Non-returnable Products

All products cannot be returned. Some of the products that cannot be returned are:

Personal and beauty care or other consumables.
Products that have been used or installed.
Products damaged due to misuse of product or products having incidental damages due to malfunctioning.
A product with defects not covered under manufacturer’s warranty.
Products with tampered or missing serial numbers.
Personalised or engraved products or customised products.
Products sold in sets or combinations cannot be returned individually.
Any other product depending upon the Return Policy in force.

If You are unable to inform Vibrant Living of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Vibrant Living or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event, such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. Vibrant Living or seller will not be responsible if the product is not accepted and no refund will be issued.

Damaged, Defective or Other Non-conforming Products

Returns of damaged, defective or other products eligible for return are accepted as under:

In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
Upon receiving Your return request, Vibrant Living shall verify the authenticity and the nature of the request and if the request is genuine, Vibrant Living will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.
Vibrant Living or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to Vibrant Living. In the event Vibrant Living is unable to arrange pick-up, Vibrant Living will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.
For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.
If Your pin code is not serviceable, Vibrant Living may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self-ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.
Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to Vibrant Living.
You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and Vibrant Living shall not in any manner be held liable for the same. In the event of dispute, Vibrant Living will coordinate with You and the seller to reach an amicable solution. For certain products Vibrant Living is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and the seller and Vibrant Living will not be liable in any manner.

Period for Return

Please refer “Know More” section of the product information page for the Period of Return i.e. period within which a product delivered can be returned by the Buyer subject to the other terms and conditions of the Return Policy contained hereunder.

Cancellation of Return Request

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to Vibrant Living cancelling Your return request.

Refusal of Return Request

Vibrant Living reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Vibrant Living and accept Vibrant Living’s decision regarding the refusal or cancellation and further agree not hold Vibrant Living liable for any refusal or cancellation.

Frivolous Complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, Vibrant Living reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Vibrant Living in this regard.

Return Shipping Process

Self-send Process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on You to prove through submission of proof of delivery from the concerned courier service provider to establish Your claim of return. Self-courier of returns should be initiated within the periods specified in the Vibrant Living’s Returns Policy. Vibrant Living is not liable to process the return request until satisfactory proof of delivery is provided to Vibrant Living.

In case of damage claims, Vibrant Living may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by Vibrant Living, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, Vibrant Living or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned. Vibrant Living will not be liable for the products returned by mistake.

In the event where a product not belonging to the seller selling on Vibrant Living is returned by mistake, Vibrant Living is not accountable for such misplacement and is not responsible for its delivery back to You or any costs incurred by You or any refund.

Discrepancy Between Information Provided by You and Our Logistics Service Provider

In case of any discrepancy in the status of pick-up of a product arranged by Vibrant Living, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the Vibrant Living assigned logistics service provider at the time of the pick-up.

In case where a seller or designated return location claims that the product received from You is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to Your shipping address and You are required to receive and accept the package. In the event of dispute, Vibrant Living will coordinate with You and the seller to reach an amicable solution. Vibrant Living is only a facilitating link between You and the seller and will not be liable in any manner.

ORDER CANCELLATION POLICY

Cancellation of an order can be done either by Vibrant Living or by You as under:

Cancellation by Vibrant Living

Vibrant Living has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

Your failure to comply with any of these terms.
Product is unavailable with the seller.
Technical errors or issues.
Any reason identified by Vibrant Living's credit and fraud avoidance team.
Invalid address or wrong address is given in order details.
Malpractices used to place the order.
Bulk order is placed for the likely commercial resale.
Multiple orders are placed for the same product at the same address.
Order is undelivered after three (3) attempts.
Failure to collect the order from the partner store within stipulated time.
Pricing or specifications on any product as is shown on the Website due to typographical error or incorrect information inadvertently provided by the seller or some technical glitch, resulting into incorrect pricing or specifications.

Notwithstanding anything contained hereunder, Vibrant Living reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, You will be sent a notification email or SMS at the email address or mobile number provided to Vibrant Living.

You agree to release and indemnify Vibrant Living, its officers and representatives from any cost, damage, liability or any of the actions in case of cancellation of Your Order by Vibrant Living or seller.

Cancellation by You

You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the Website through ‘my account’. You should state the reason for such cancellation. Vibrant Living will process the request for cancellation as per the policy in force.

If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to Vibrant Living.

Vibrant Living reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold Vibrant Living liable for any rejection of order cancellations.

You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.

REFUND POLICY

Refunds

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of Vibrant Living until conclusion of such quality checks unless claimed by Vibrant Living any time before that. If You are in receipt of any wrongful refunded or payment, You will transfer such amount back to Vibrant Living within 3 days of You receiving such amount.

No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time Period for Refunds

Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.

Vibrant Living is not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.

Mode of Refund

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.

Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of Vibrant Living.

You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your Vibrant Living account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Vibrant Living will be sent to You.

All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of Vibrant Living.

Terminated Payment Mode

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us, we will collect Your address where You want the cheque to be sent and proceed with the refund. Please refer to our Payment Policy for further details.

You explicitly give Your consent to receiving communications (by SMS, email or other mode of communication) sent to You by Vibrant Living, however, You may withdraw Your consent any time at Your sole discretion.